jay9 bd's Privacy Policy

jay9 bd ("we", "our", or "the site") is an online gaming and sports betting platform. This privacy policy ("policy") explains how we collect, process, store, and protect the personal information of our users.

By accessing this site or registering an account, you agree to the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

jay9 bd is intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

jay9 bd collects user information in various ways. The types of information collected are described in detail below:

2.1 Information Provided Directly

Information you provide yourself when registering an account or using our services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Bank or mobile banking account details (for deposits and withdrawals)
• Messages or complaints sent to support

2.2 Automatically Collected Information

Information collected automatically while using the site:

• IP address and device type
• Browser and operating system type
• Which pages were visited on the site and for how long
• Login and logout times
• Betting and gaming history
• Cookie and session data

2.3 Information Received from Third Parties

In certain cases, we may receive information from trusted third-party sources for the purpose of identity verification or fraud prevention. Such information is used only for lawful purposes.

jay9 bd uses collected information only for the following specific purposes:

• To create, manage, and secure accounts
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
• To provide customer support — via live chat and email in Bengali and English
• To identify and resolve technical issues on the platform
• To prevent fraud, money laundering, and other illegal activities
• To comply with applicable laws and regulations
• To improve service quality and provide a personalised experience
• To identify risky behaviour and help reduce harm under our Responsible Gaming policy

We do not sell your information to advertising agencies or third-party marketers. If there is any change in how information is used, we will provide notice in advance.

jay9 bd applies industry-standard security measures to protect your information:

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using advanced hashing methods — no staff member can view your password
• Banking information is stored in a separate encrypted layer
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active to prevent unauthorised access

4.2 Organisational Security

• Only authorised staff have access to the information they need
• All staff receive training on privacy and data protection
• A rapid response plan is in place for data breaches

4.3 Data Retention Period

All information is retained while an account is active. Even after an account is closed, certain information may be retained for the applicable legal period for legal requirements, dispute resolution, or fraud prevention purposes.

jay9 bd may share information with third parties only in the following limited circumstances:

• Payment Processing: Only the information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity Verification Services: With approved providers for fraud prevention and secure account verification
• Technical Service Providers: Trusted technology companies that assist in operating the platform — who are bound to comply with our privacy standards
• Legal Obligations: In response to a court order or a lawful request from a government authority
• Business Restructuring: In the event of any merger or acquisition — users will be notified in advance

Outside of the above cases, we do not disclose your information to any third party. Contractual confidentiality obligations apply to any information sharing with third parties.

Cookies and similar technologies are used on the jay9 bd site. Cookies are small text files stored on your device that help improve the site experience.

6.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure account security — disabling these will prevent the site from functioning properly
• Functional Cookies: To remember your preferences such as language or theme
• Analytics Cookies: To understand how often site pages are used — without any personal identification

You can control most cookies by changing your browser settings. However, please note that disabling essential cookies may prevent you from using some features of the site.

As a jay9 bd user, you have the following rights over your own information:

• Access: The right to know what information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances — except for information retained under legal obligations
• Objection to Processing: The right to object to the use of your information for specific purposes
• Data Portability: The right to request your information in a structured format
• Withdrawal of Consent: The right to withdraw permission for any information processing given on the basis of consent, at any time

To exercise these rights or for any questions, please contact our support team. We aim to respond to all reasonable requests within 30 business days. Answers to common questions can be found in our FAQ section.

jay9 bd strictly provides services only to individuals aged 21 or older. We do not intentionally collect or process any personal information from minors.

An age verification process is applied during account registration. If we become aware that information from a person under 21 has been collected, the account will be suspended immediately and the relevant information will be properly deleted.

If you believe that a minor you know has registered on this site, please notify our support team immediately.

jay9 bd reserves the right to change this privacy policy from time to time. Depending on the nature and significance of the changes, we notify users in the following ways:

• For significant changes, a notice will be sent to the registered email address
• A notification of changes will be displayed on the site's main page
• The "Last Updated" date on this page will be changed

Continued use of the site after a change is made will be taken as your acceptance of the new policy. If you do not agree with the changes, you have the right to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact jay9 bd: